Return & Refund Policy

At Sherimix, we want you to be thrilled with every T-shirt and mug you order. We know that sometimes things don’t go as planned, which is why we offer a straightforward, customer-first return process.

15-Day “No Questions Asked” Guarantee

We offer a 15-day “No Questions Asked” return policy. This means you have 15 days after receiving your item to request a return for any reason—or no reason at all.

T-Shirts: Changed your mind about the color? Decided you wanted a different fit? No problem.
Mugs: Just decided you don’t need another mug? We understand.

Eligibility Requirements

To ensure your return is processed quickly, please make sure:

T-Shirts: Must be in original condition: unworn, unwashed, and with all tags attached.
Mugs: Must be unused and returned in their original protective packaging (to prevent breakage during transit).
Timeframe: Your return request must be initiated within 15 days of the delivery date.

How to Start a Return

Contact Us: Email our support team at Info@sherimix.com with your order number.
Ship Your Item: We will provide you with the return shipping address.
- Note: For “No Questions Asked” returns, customers are responsible for the return shipping costs.
Get Paid: Once we receive and inspect your item, a refund will be issued to your original payment method within 5–7 business days.

Damaged, Defective, or Wrong Items

If your order arrives and something is wrong, we take full responsibility.

Broken Mugs: If your mug arrives cracked or broken, please take a photo and email it to us within 48 hours.
Incorrect Prints/Sizes: If we sent the wrong design or size, we will send a replacement immediately.
Cost: In these cases, Sherimix covers all shipping costs for the replacement or full refund.

Non-Returnable Items

Custom/Personalized Items: Products featuring your own custom photos or names are final sale unless they arrive damaged or defective.
Sale Items: Items purchased from our “Final Sale” or “Clearance” section are not eligible for returns.